Last Updated on: May 28th, 2016
There is no set standard or rules. Nonetheless, these guidelines should works for most if not all drivers.
There is no one-size fits all formula. Every driver has their own style as much as every passenger is unique at any given ride. Therefore, take these recommendations with a grain of salt. Add some vinegar if you like. Use your common sense.
- Keep your car clean inside and out and deodorize it. Have someone else “smell” your car and ask for an objective feedback. If your car is older, make extra effort to present it in the best way possible. Some riders, juvenile as it may sound, take a point or two if your car looks neglected or if your car stinks.
- Pick up your passengers as quickly as possible. Do not make stops. No, it isn’t the time to fill up your tank. Remember, the passengers will see your route, so if you take a detour, it will show on the map that you’re going a different way.
- Be friendly from the get-go. Flash a big smile as soon as you see your passenger/s. Open the door for them! If it’s raining, and you have umbrella, go get them. (This will be your chance to get out of the car and get your circulation going, stretch out!)
- If they have shopping bags or luggage, help them carry to your trunk.
- Be courteous and polite.
- You set the mood for your passenger. After the initial pleasantries, you will get the sense if the rider is engaged on the conversation or not. Take the hint– if they are glued to their phone and giving you curt responses, leave them alone and STHU! Quite often, silence is golden.
- If they do talk to you, make it all about them! Make them feel good. Kiss ass but really be genuine about it. Hence: LISTEN. Be their therapist for a change. Avoid contentious topics such as religion, race or politics. If you offend the passenger, it’s guaranteed a one star rating! In the same way if they do offend you, give them a 3-star or lower so you won’t get paired up again and then write in or send in a comment for Lyft or Uber, reporting that the rider was rude, insulting, gave racial or homophobic slurs, etc. That way, the rideshare company will know you had a bad experience with that user and vise versa.
- Make an effort to know your city area. If you miss a turn, apologize and recover.
- Do not be a know-it-all. It’s ok to ask help if the GPS gives some confusing directions. Is this your usual route, which way do you think should I go? You can also ask at the outset, would you like to give me directions or should I follow the GPS route?
- Last and above all, be safe! Always be on the defensive when riding with others. You are responsible for people’s lives, don’t be reckless.
There are two types of passengers out there who can make or break your driver experience. The first one is the *nitpicker who can break you. By its definition, these people will rate you for the most trivial, insignificant and often illogical things such as taking a point or two because:
they don’t like the way you look or the way your car looks
they hate the make of your car (probably reminded them of their ex-lover’s car!)
you played the wrong song! (you played their break up song!)
you’re not friendly enough.
they ‘secretly’ dislike you for your race or gender or any other prejudices they have.
they don’t like your accent.
you talk too much or you don’t talk at all.
you reminded them to put their seatbelts on.
you didn’t allow their food/drink in your vehicle.
you wouldn’t run the light, or drive recklessly because they are late for work.
you ‘made them late.’
they blame you for the traffic ahead.
they blame you for the bad weather.
they blame you that they’re having a bad day!
no reason at all. They just don’t want giving “perfect” scores.
// verb (used with object)
to criticize by focusing on inconsequential details.
of, relating to, or characteristic of a nitpicker or nitpicking.
The other kind is the *considerate one. By its definition, these people will rate you taking into account every aspect of the ride and are more patient and accommodating with you. In other words, they are sensible people capable of sound judgment and will not judge you based on the above scenarios.
* considerate [kuh n-sid-er-it]
showing kindly awareness or regard for another’s feelings, circumstances, etc.
Obviously, the ideal passenger would be the latter. We want more of them! Having said that, we as drivers are putting ourselves on the line every single time we are out there. Despite doing everything we can, there are passengers out there whose sole purpose is: (putting it bluntly) to screw us or skew our otherwise good rating. The power to change is not on us but on the ridesharing company: Lyft and Uber. They need to make changes on their rating system or lose good drivers who couldn’t catch a break from the nitpickers masquerading as rideshare passengers.
Here’s 10 Car Essentials You Must Already Have When Ridehsharing to boost your ratings even more!
If you are a prospective driver, read this post to see if ridesharing is for you.